Privacy Policy

At Elektron Aminos ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a research order from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number (if provided), shipping/billing addresses, institution or lab, and research focus
• Research Database contact: When you place an order, we ask you to confirm that the research email on that order may be stored in the Elektron Aminos Research Database (a backend registry of laboratory/researcher contacts associated with orders and accounts)
• Payment Information: Payment references and details for manual payment methods such as Zelle, cryptocurrency transactions, Cash App, and Venmo (processed manually; we do not store full sensitive payment credentials on our servers)
• Order Information: Products ordered, order history, transaction details, and shipping information
• Communication Data: Messages, emails, and support tickets you send us
• Compliance affirmations: Records of age, researcher status, terms acceptance, and Research Database consent captured at checkout

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our site
• Referring website and exit pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your research orders
• Communicate with you about your orders, shipments, and our products
• Maintain the Elektron Aminos Research Database — a backend record of research contact emails and related order/account context for qualified laboratory customers, eligibility review, support, and legitimate business records (this is separate from promotional marketing lists)
• Send promotional and product-update emails when you create an account and accept our Terms of Service (you may unsubscribe from promotional emails at any time; order, shipping, and account-service messages continue)
• Improve our website and customer experience
• Prevent fraud and enhance security
• Comply with legal obligations
• Respond to your questions and support requests
• Verify researcher or institutional eligibility for purchases where applicable

2A. Elektron Aminos Research Database

At checkout, before an order is placed, you must confirm that the research email address provided on that order may be used in the Elektron Aminos Research Database. With that confirmation we may:

• Store your research email (and associated name or account link when available) in our backend Research Database
• Associate that contact with order history and compliance affirmations for research-supply operations
• Use the contact for order-related, account-service, and researcher-eligibility communications

The Research Database is not a promotional marketing list. You may still opt out of promotional emails as described below. Requests to delete Research Database contact data may be made to privacy@elektronaminos.com; we may retain limited records where required for legal, fraud-prevention, or completed-order obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors (for manual verification), shipping carriers, and email or hosting service providers who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Manual processing of sensitive payment references without storing full credentials
• Regular security practices and monitoring
• Limited access to personal information
• Secure data storage practices

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and cart contents
• Analyze website traffic and usage patterns
• Improve your experience on the site

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional/marketing communications using the unsubscribe link in promotional emails or by contacting privacy@elektronaminos.com (this does not stop order confirmations, shipping updates, verification codes, or back-in-stock alerts you requested)
• Request access to or deletion of your Research Database contact entry (subject to legal and operational retention needs described above)
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@elektronaminos.com.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

8. Children's Privacy

Our website and services are intended for qualified adult researchers and institutions. We do not knowingly collect personal information from individuals under 21 years of age. If we learn we have collected information from a child, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Elektron Aminos
Email: privacy@elektronaminos.com
For order or general support: use the contact form on our homepage or email support@elektronaminos.com