Elektron Aminos sells peptides and research compounds strictly for in-vitro laboratory research. All sales are final. We do not offer cash or original-payment-method refunds. Limited remedies for verified transit damage, shortage, or our fulfillment error are one-time replacement and/or store credit — not a monetary refund. For in-vitro laboratory research by qualified personnel only. Not for human consumption, medical, diagnostic, or veterinary use. Not FDA-approved for any therapeutic purpose.
1. Damage & fulfillment claims
If material arrives damaged in transit, or we shipped the wrong item / shorted a line, you may submit a claim with photo evidence. One approved remedy per customer per order. All claims are subject to review.
2. How to file a claim
- Document. Photograph outer carton, label, packaging, and the damaged or incorrect item as soon as it arrives.
- Notify us. Email support@elektronaminos.com (or open a support ticket) with your order number and photos within 3 business days of delivery (shortage / mis-ship claims no later than 7 calendar days).
- Remedy. After verification we may ship a one-time replacement and/or post store credit — at our discretion. Cash refunds are not available.
3. Eligible vs. not eligible
- Products damaged during shipping (with photo evidence)
- Defective products that don’t meet purity / quality standards for the lot
- Incorrect items received due to our fulfillment error
- Documented shortage vs. order confirmation
- Reconstituted, opened, used, or partially used products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase / order number
- Change of mind, buyer’s remorse, or research outcomes
- Incorrect item selected or ordered by the purchaser
4. Review timeline
- Day 1 — Claim submitted with photos and order number
- 1–2 business days — Review and verification
- After approval — Replacement (when inventory allows) and/or store credit posted
Claims may be denied if evidence is insufficient or activity appears abusive. Elektron Aminos reserves the right to deny requests at its sole discretion.
5. Store credit
Approved store credit is applied to your researcher account and may be used on future Research Use Only orders subject to checkout rules. Store credit is not cash, is non-transferable except as we allow, and has no cash surrender value.
6. Contact
support@elektronaminos.com · Contact form · Terms of Service
Questions about these policies? Contact support. Ordering requires a signed-in research account and Research Use Only affirmations at checkout.